The Public Service Commission of Wisconsin (PSC) is an independent regulatory agency dedicated to serving the public interest. The agency is responsible for the regulation of Wisconsin public utilities, including those that are municipally-owned. Types of utilities regulated include electric, natural gas, water, combined water and sewer utilities and certain aspects of local telephone service. The PSC works to ensure that, in the absence of competition, adequate and reasonably priced service is provided to utility customers. PSC approval is required before utilities can change rates or build large power plant and major transmission lines.
The PSC’s Consumer Affairs unit offers assistance to all of the state’s utilities in compliance with the statutes, code and the development of consumer affairs policies. Consumer Affairs coordinates consumer information and resolution of consumer complaints.
