Statewide Services

The Office of Caregiver Quality (OCQ) in the Wisconsin Department of Health Services, Division of Quality Assurance has primary responsibility for receiving, screening, and investigating incidents of caregiver misconduct in Department-regulated facilities and maintaining the Wisconsin Caregiver Misconduct Registry. All incident reports, regardless of perpetrator, must be submitted to the OCQ. OCQ will review reports involving non-credentialed staff (nurse aides, caregivers, housekeepers, etc.) for possible investigation and refer reports involving credentialed staff (doctors, RNs, LPNs, social workers, etc.) to the Department of Safety and Professional Services (formerly the Department of Regulation and Licensing) for review. OCQ will also refer reports to other agencies including the Department of Justice, county departments, adults-at-risk agencies, local law enforcement agencies, and others, as appropriate.